Any orders that have not been paid for within 3 days (72 hours) will be canceled without further notice.

If your order is unpaid, you can cancel it and place a new order.

The product’s color, delivery address, promotional code, or other details cannot be modified after an order has been submitted and paid for.

If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee.

Once an order has left the warehouse, it can no longer be canceled. If you are unhappy with your purchase for any reason, you can request a return and place a new order. ( If you request a return after the item has been shipped, you are responsible for the additional shipping fee, wear and tear fee, etc. )

Yes, if your order is unpaid, you can cancel it. If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee. Once an order has left the warehouse, it can no longer be canceled. If you request a return after the item has been shipped, you are responsible for an additional shipping fee, wear and tear fee, etc.

You may check the status of your order once it leaves our warehouse. You can log in to your account. Then click on Tracking No. tab above your order to obtain all your order and tracking information so you can know when to anticipate delivery.

We accept payment via Credit Card 、Google PAY and Apple PAY to ensure the security of your property.

The shipping from DXRACER is FREE. DXRACER UAE offers free shipping on all orders to the UAE territory and no minimum purchase is necessary.

Orders will be shipped by standard express and you will receive both order confirmation by e-mail and notification when the order has been shipped.

DXRACER chairs are shipped to United Arab Emirates *Ships to mainland or metropolitan territories only; Overseas territories are excluded.

Under normal circumstances, the current shipping times for in-stock products are two to five business days, depending on your location. Pre-ordered products may take between one and two months to arrive. We will seek to deliver your order as soon as possible, but we cannot be held responsible for delivery delays due to conditions beyond our control such as COVID-19, adverse weather conditions or shipping company errors, etc.

No. We cannot deliver to any military APO, FPO and DPO destinations.

Currently, we do not offer exchanges for our products. You can simply return your chair and repurchase it. Do note that there will be an additional return fee. (Refer to our Return Policy for more information)

For the following time periods, your warranty will be in effect （from the date your original order was shipped）:

1）Gaming Chairs
·All Series—2-year warranty
2）Accessories
Accessories are guaranteed for 2 year

For more details, please check the Warranty Policy.

1) Out Of Warranty

You can purchase your replacement parts quickly and easily in two ways:

Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results

2) In Warranty

You can log in to your account and click the button “After-Sales” on the lower right side of your order. Then fill out the form to tell us the details and wait. You will receive an email notification after approval.

For more details, please check the Warranty Policy.

You can purchase your replacement parts quickly and easily in this ways:
Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.

Log in to your account and go to the Parts Page. Then upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.

Step 1: To apply for a refund, please contact contact@dxracer.ae and explain the reason for the refund. Our customer service personnel will review it. Please pay attention to your email reply. Once the refund application is approved, we will provide you with the address of the return warehouse.

Step 2: Please ship your items to the return warehouse address, and record the shipping order number.

Step 3: Log in to your account and click the “Return” button on the lower right side of your order. Fill in the return shipping order number and other information in the Return Request Form.

* If you have not signed up for a DXRACER account, you can reset or retrieve your account password through your email address. Then log in to your DXRACER account to return items.

* If you shipped your chair after 14 days, DXRACER will not receive the delivery. You will be responsible for any costs and damages.

Refunds are always made using the original payment method. Generally, funds will be returned to your account within 7 business days after we receive your return items. The refund amount depends on your order status, shipping fees and inspection results.

Watching the assembly video or guide is a must before assembling your DXRACER gaming chair, as it will provide you with important safety information and assembly instructions. The majority of customers require approximately 20 minutes to assemble their chairs.

The majority of the upholstery on DXRACER gaming chairs may be cleaned without any effort when used routinely and not abused. If you chance to spill something while gaming, take off the sleeves of your chair and clean it up with a towel. Visit our blog for more detailed information on maintenance.

DXRACER gaming seats are easily adjustable and designed to be extremely customized. We recommend that you shop by upholstery, size, style, function, price, etc to discover the best fit for yourself. You can check our page where you can select the sort for more information.
There are 4 easy steps to add your chair to cart:
Step 1: Choose your series
Step 2: Choose your size
Step 3: Choose your upholstery
Step 4: Choose your color

DXRACER strengthened its presence by sponsoring renowned gaming tournaments like MLG, UMG, LPL, LCK, and forming collaborations with top Esports organizations such as Faze Clan, SKT T1, Samsung Galaxy, among others. Notably, DXRACER partnered with prominent brands like Monster Energy, Facebook Gaming, Sony, Razer, and Twitch to create custom seats. Its influence extended to Hollywood, making appearances in major sports, movies, and TV series, captivating a vast fan base.

In 2006, DXRACER introduced the world's first gaming chair, known as the Formula Series, marking a groundbreaking milestone in the gaming industry and establishing a legendary status for gaming chairs.
In 2013, DXRACER made its entry into the U.S. market, establishing its headquarters in Michigan. DXRACER further strengthened its presence by sponsoring renowned gaming tournaments like MLG, UMG, LPL, LCK, and forming collaborations with top Esports organizations such as Faze Clan, SKT T1, Samsung Galaxy, among others. Notably, DXRACER partnered with prominent brands like Monster Energy, Facebook Gaming, Sony, Razer, and Twitch to create custom seats. Its influence extended to Hollywood, making appearances in major sports, movies, and TV series, captivating a vast fan base.
From the original gaming chair (Formula series) to the present, DXRACER has spent over two decades researching and developing its gaming chairs. Presently, DXRACER boasts an extensive network of 200 resellers, offering a diverse range of 1,000 products. With a vast following on social media and a substantial user base spanning the globe, DXRACER has reached millions of individuals worldwide. Remarkably, our sales have exceeded 6 million chairs in 56 countries, consistently setting new records in global sales.

1)EPU Leatherette
Feel like genuine leather, smooth & supple. After numerous testing, our newest generation of EPU leatherette is more eco-friendly and durable than regular leatherette since it combines the best features of various leatherette samples.
2) Microfiber Leatherette
With its rich luster and luxury touch, microfiber leatherette is a high-end upholstery that can provide you with unmatched comfort. Our high-performance perforated microfiber leather is more breathable and fresh to keep you from feeling stuffy.
3)Water-resistant Fabric
Water-resistant fabric is a high-tech textile that is skin-friendly and highly resistant to water. It requires no additional care. The tight weave and compact structure of the fabric make it more resistant to tearing and wearing.
Taking into account various properties, we utilize only premium leatherette and fabric that exceed industry standards. There are distinct upholstery options available on the official website, including PU leather, waterproof fabric, EPU leatherette, microfiber leather, etc. Choose the one with the features that are most essential to you.

Log in to our Customized Service page or Contact DXRACER page to fill out our forms. We will get in touch with you as soon as possible.

The minimum order quantity is more than 10 gaming chairs, with no upper limit.

You can provide your design (3D images in FBX format) within our customization range to meet your needs. Alternatively, we can design the gaming chair for you for free until you are satisfied.

Customization is only available for the DRIFTING and CRAFT Series.

If you need samples, we can provide either an embroidered leatherette sample or a gaming chair sample. (Since this is a custom item, the sample cost will be calculated separately.)

The manufacturing time depends on the specific quantity and the complexity of the embroidery design. Generally, it is within 30 days.

You can choose to settle with DXRACER UAE or China, or with our overseas distributors. The payment cycle is within 30 days.